1. Secure intake
You provide the key facts, contact details and authority to review the matter.
You do not need a claims management company to make this claim. You can complain directly to your lender for free, and if unhappy with the outcome you can refer the matter to the Financial Ombudsman Service at no cost.
FCA redress scheme: the Financial Conduct Authority has published guidance on motor finance redress. You should review it before deciding how to proceed: fca.org.uk/consumers/car-finance-complaints.
If you choose to use us, our fee is 25% + VAT (30% inclusive) of any compensation we recover for you, capped at £10,000 inclusive of VAT per claim. There are no upfront fees. If your claim is unsuccessful, you pay nothing. You may cancel free of charge within 14 days; after that, a pro-rata fee for work completed may apply.
Tell us about the lender, broker or vehicle finance agreement and we’ll assess commission, affordability and complaint options.
The first step is a careful eligibility review. We do not promise compensation. We check the facts, evidence and route before progressing complaint work.
You provide the key facts, contact details and authority to review the matter.
We assess provider conduct, evidence, complaint routes and any relevant deadlines.
If viable, we explain the process, documents needed and likely route for your claim.
A professional claims journey should be clear, sober and evidence-led. This form is designed to collect what the case team needs without making the process feel heavy.