Holiday & Timeshare Claims

Step 1 — Quick eligibility check

Start with the key facts. We only ask for full details if you want to proceed.

Holiday company / timeshare provider

Holiday issue

Amount paid / loss

When did this happen?

Which of these apply?

I suffered financial loss or paid money I may not have needed to payI received poor advice, misleading information, or unsuitable treatmentI have complained already or received a responseI have documents, statements, screenshots or emails

Step 2 — Initial assessment

This is not legal advice or a guarantee. It simply helps us prioritise the right review route.

Your claim may be worth reviewing.

Based on your answers, a specialist can review the provider, evidence, limitation issues and likely complaint route.

We check suitability

Was the product, service or decision fair and suitable for your circumstances?

We review evidence

Documents, emails, statements and complaint responses help build the case picture.

We explain next steps

If viable, we open a file and request further documents where needed.

Step 3 — Client and claim details

Tell us who you are and give the team enough detail to create a proper CRM record.

Personal details

First name

Last name

Date of birth

Mobile number

Email address

Address

Address line 1

Town / city

Postcode

Claim information

What happened?

Evidence you already have

How did you hear about us?

Step 4 — Authority and terms

Please read the key terms carefully before signing electronically.

No Win No Fee

If compensation is recovered, Ingram Toft’s success fee is 25% plus VAT, deducted from compensation. If no compensation is recovered, you do not pay our success fee.

You can complain directly to the provider, regulator, ombudsman or relevant scheme yourself for free. You do not have to use a paid representative.

Digital signature

Date signed

I agree to the Terms and Conditions, Privacy Policy, FCA disclosures and No Win No Fee success fee of 25% plus VAT.I understand I may complain directly for free and have chosen to instruct Ingram Toft.I consent to electronic signature and electronic communications about my claim.I consent to marketing about other claim opportunities (optional).

Step 5 — Review and submit

Check the summary below. After submission, we’ll create your CRM record and review notes.

Name—

Email—

Mobile—

Provider—

Issue—

Assessment—

✓

Claim submitted

Thank you. Your review has been registered and the team will assess the details.

What happens next?

We create your CRM record and preliminary assessment.
A case handler reviews the issue, provider and evidence available.
We may ask for documents or further details before complaint work starts.

Claim reference—

Upload supporting documents

Questions? Call 0800 047 2902 or email claims@ingramtoft.co.uk.

How this claim review works

The first step is a careful eligibility review. We do not promise compensation. We check the facts, evidence and route before progressing complaint work.

1. Secure intake

You provide the key facts, contact details and authority to review the matter.

2. Specialist review

We assess provider conduct, evidence, complaint routes and any relevant deadlines.

3. Next steps

If viable, we explain the process, documents needed and likely route for your claim.

Why choose Ingram Toft?

A professional claims journey should be clear, sober and evidence-led. This form is designed to collect what the case team needs without making the process feel heavy.

FCA authorised claims management company.
No Win No Fee terms with clear success fee disclosure.
Secure digital signature and CRM record creation.
Case-handler review before outbound complaint action.
Plain explanation of free complaint routes.